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FAQ

Questions about your order:

We currently dispatch orders on Monday, Thursday and Friday. We provide same day dispatch if you order on any of these days prior to 2pm.

Where possible we prefer couriers however we do still need to send via Australia Post. Please note that Australia Post is experiencing long delays.

Once your order has been sent we will email you through tracking details, and once it is out of our hands we can not control the delivery speed. If you have an issue and you wish to enquire about the whereabouts of your order please contact the courier or postal service that is outlined in your tracking information directly.

Please view our shipping information here

Yes, providing the order has not yet been dispatched and we are able to answer and confirm your note before so. 

Please email hello@wilddoughco.com

Please note we dispatch daily, so providing we haven't already sent your order, we can definitely adjust it. 

Please email us as soon as possible. 

About Wild Dough playdough product:

Wild Dough comes in a large 280gram jar. It is is enough for a full creative play experience and can easily be spread amongst 2 children (or mum).

We love the large jars as you can do so much more with this amount, more balls to roll, more snakes to make, a larger bowl for the eggs.

To compare, a standard play doh tub is 90grams. 

The Wild Dough jars are made from eco friendly PET plastic. 

We love PET plastic as the are strong, sturdy and lightweight so you won't have to worry about your child dropping it and breaking or even worse, breaking their toe!

PET is eco friendly as it's more recyclable than glass, and leaves less of a carbon footprint on the environment. 

We understand it's important for you to know what your little one is playing with so we are happy to share our ingredients. We use flour, salt, water, vegetable oil, corn flour, cream of tartar, food essence to scent and either food colouring or cosmetic grade pigment powder to colour. See more information about the colours in the next question below. 

No we do not use any essential oil or fragrance oil to scent Wild Dough.

We use Australian made, 100% food grade food essence. (yep, we like to support fellow Aussie businesses as much as we can)

Providing your care for the playdough as per the care label on the jar then it will keep for 6 months, the better care you take of it to keep it fresh (see next question) the longer it will last. We have numerous customers who are still playing with their Wild Dough a whole year later!

Play with it often and always put back in sealed jar after play. Store in a cool dark place. If dough dries or is less soft, give it a good knead with your hands and if required add a few drops of water and continue kneading to restore softness. If the dough is left in direct sunlight for long periods the colours could change, usually it just needs a good knead to restore a consistent colour through it.

Wild Dough contains wheat and corn/maize.

Please see the question above for a full list of ingredients.

It is always best to follow the steps you have in place when trying new foods, like testing a little on a small part of the skin first.

While we work hard to produce consistent colours with what you see on our website, there could be slight variations due to monitor and phone colours as well as the postage environment.

No problem, please reach our via DM on instagram or email us at hello@wilddoughco.com .

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